Glow Worm Electric Bikes have a fully equipped workshop designed for electric and cargo bikes. We're here to ensure that your electric bike is regularly serviced to our high standards, or repaired as quickly as possible if you have an unexpected issue. We are also happy to provide advice about maintaining your bike on a regular basis.
We are an Authorised Dealer for Bosch, Shimano, Bafang & Ezee e-bike systems.
Please contact us in advance (phone, email, text or in-person) to discuss your service needs and to make a booking.
As we are a busy workshop specialising in electric bikes, we prioritise pre-booked services and cannot guarentee to be able to do on-the-spot repairs (except emergency tube and tyre changes) or work on non-electric bikes. We will happily refer you to other local bike shops if we're not suited to working on your bike.
All electric bikes need regular servicing in order to keep them safe and in good working order. We recommend that a regularly used e-bike be fully serviced at least annually by our professional mechanics. This service includes a comprehensive bike inspection and clean, adjustment, lubrication, repair and/or replacement of parts, testing of electrical systems, safety check and test ride. An e-bike may need to be booked in for a service sooner if you are experiencing specific issues such as electrical problems, weak braking or brake noise, difficulties changing gears or repeated tyre punctures. Bikes purchased from us are eliguible for a free three-month minor service after the purchase date to ensure your new ride is working well.
Labour pricing for a general service is shown below. The price of your service may be higher if your bike requires replacement parts (such as a new chain and brake pads) or additional labour for repairs. After inspecting your bike, we can provide a quote for all parts and labour before proceeding with your service. Electric bikes bought from us qualify for a 25% discount off our general service labour fees as part of our Glow Worm VIP program.
General Service - Electric Bikes
Regular price: $240
VIP price: $180 (save $60)
General Service - Cargo Bikes
Refular price: $280
VIP price: $210 (save $70)
Dropping off and collecting your bike
Please drop your bike off on its booking day before 11am, or drop it off the day before. Please allow about 10 minutes when you arrive for us to discuss the work your bike may need and where possible, provide you with a quote. For general services, we aim to service your bike on the scheduled day, but we will contact you if there are delays (e.g. ordering replacement parts). We will text or call you when you bike is ready for collection. If you haven't heard from us, please contact us before coming to collect your bike in case it is still in progress. Please contact us if you can't make your booking so we can reschedule it.