All electric bikes need regular servicing in order to keep them safe and performing well. We're here to ensure that your electric bike is regularly serviced to our high standards. We are an authorised dealer for Bosch, Shimano, Bafang & Ezee electric systems. We service all electric bikes that we've sold & some other brands. Refer to FAQ below.
Electric Cargo Bikes
VIP Price: From $250 Regular Price: From $330
We have a fully equipped workshop designed for electric cargo bikes & our mechanics have extensive experience servicing all major electric cargo bike brands. We are an authorised dealer for Tern, Benno, Yuba, Cannondale & Wombat electric cargo bikes. We recommend that a regularly used e-bike (especially a commuter or cargo bike) receive a general service at least annually.
Repairs
Quote
If your ebike has an unexpected issue that falls outside the scope of a general service such an electrical issue, we'll provide you with a quote for repair.
General Service Inclusions
Inspection and assessment of bike condition
Replacement of worn mechanical parts including tyres, brake pads, brake rotors, chain and cassette
Checking electrical operation of the bike (battery, motor, display, pedal assist and lights) and replacement of faulty electrical components, including cables, plugs and terminals
Drivetrain adjustment, cleaning and lubrication
Brake adjustment. For hydraulic disc brakes, this includes cleaning, lubricating, adjustment, hydraulic oil top up and a quick or full bleed if required
Wheel dish and true to ensure wheels are straight and centred
Bolt check and test ride
Booking Process
We prioritise pre-booked services & Glow Worm VIPs. Aside from tube changes, we cannot always accommodate on-the-spot repairs. We recommend booking ahead as our workshop is routinely booked weeks in advance. Contact us by phone, email or SMS to book in your service.
Drop your bike off before 10am on the day of your booking. You are welcome to drop your bike off in the days prior to your booking. If you are a Glow Worm VIP, you are welcome to utilise a loan bike during your service (Subject to availability. Please request when booking).
After inspecting your ebike, we'll create a quote including all parts required for the service & send to you before commencing. We aim to have services complete in 1-2 days. We are unable to guarantee same day completion. If your bike requires more complex repairs or we need to order in parts, the timeframe for completion may be longer.
We'll SMS you when your service is complete & the bike is ready for collection.
FAQ
No, we don't work on all electric bikes. We do work on all bikes that we've sold. We don't work on overpowered ebikes, ebikes that don't meet our quality standards, bikes with electric conversions that weren't completed by us or brands that we can't get parts or provide support for. We can refer you to other suitable bike shops if we can't work on your bike. If your bike was purchased elsewhere, contact us to check if your ebike is one that we can work on.
No, we no longer do electric bike conversions.
If you are having an unexpected issue with your ebike, we'll try to accommodate you as best we can. Contact us to organise a walk-in.
Our workshop is routinely booked up to two weeks in advance, and walk-ins are assessed at the first available opportunity after completion of pre-booked services.
In order to accomodate customers who have purchased their electric bike from us, we are not currently taking on new non-electric bike bookings.
If you are an existing workshop customer & you've previously had your non-electric bike serviced with us, we'll gladly continue to work on it.
We're unable to say exactly how long a service will take. When you book in, you'll be provided a booking day, rather than a specific time slot. We aim to have services completed in 1-2 days and cannot guarantee same day completion. If we need to order in parts or complete more complex repairs, this timeframe may be longer. We'll message you once your bike is complete.
We are unable to complete your service while you wait. We aim to have services completed in 1-2 days and cannot guarantee same day completion. If we need to order in parts or complete more complex repairs, this timeframe may be longer.
If you purchased your ebike from us, you are welcome to use a loan bike for the duration of your service, subject to availability. If you need a loan bike, please notify us at the time of booking.
We don't have the capability to pick up or drop off bikes but we can put you in touch with a courier who can.
Maxi Taxis & Uber XL may accommodate some bikes.
Stanmore Train Station is a short ride from our workshop & has elevator access.
If you are stranded, a mobile mechanic may be your best option.
We have loan bikes available for Glow Worm VIPs, subject to availability. If you need a loan bike, please notify us at the time of booking.
If you purchased your ebike from us, you're a Glow Worm VIP! You'll automatically receive the discounted rate for your service & other benefits.
General Service - Electric Bike: $270 + parts (VIP Pricing: $200 + parts) General Service - Electric Cargo Bike: $330 + parts (VIP Pricing: $250 + parts) Once a mechanic has assessed your bike & determined what parts are needed, they'll provide you with a quote before proceeding. We are unable to provide a fixed quote prior to assessing the bike in the workshop.
